We’ve been informed of an issue that is currently affecting Countdown (bus & river) arrival predictions.
This means there are no bus or river predictions that will be returned from both the Unified API & legacy Countdown or shown on any physical displays at bus stops/stations.
It appears there is a networking issue that my colleagues are investigating as a high severity incident.
Hi,
I confirm what Jason said. Plus in the last 4/5 days it seems that the Countdown Api is having problems regularly in the morning rush hour, around 7/8.
Please fix this issue because users are complaining a lot.
Were you able to find the cause of the issue. It seems to be continuing to affect all users during the busiest time of the morning. Complaints are in the hundreds.
Just to add my voice to this as well, the legacy API is taking along time if at all to respond and we’re getting alot of complaints! Is it being looked at?
Hi Dave,
thank you for your update. I appreciate you’re investigating this issue but as this problem is happening for more than a week did you manage to find what’s causing it ? do you know when this will be fixed in production ?