Countdown went down last night at around 23:45 and hasn’t come back since. I hope it’s not also going to be shut down like tube arrivals 
Hi, thanks for reporting. I realised a little earlier when I was checking the times for my bus to get to the office. We’re looking into it.
API is down, I’m trying to get to school and Im afraid ill yet a detention by my IT teacher due to this reason.
Hi @LeonByford, by any chance do you have a uptime monitor installed so you’re notified of these issues as they happen rather than wait for @Mulder or someone else to kindly report it?
Welcome @Artfyz
We switched to using the new API and disconnected the Countdown code, so we have great bus timetables (for the whole UK thanks to TransX!) but “tap to see live data” no longer works…
which is a great shame…
Hi. Yes, we have monitoring in place and our operations teams are notified of issues.
In this case, the incident was noticed and logged right away, and work to restore the service has been taking place since.
Hi Leon. Is there an update on this and the Underground departures issue? Having an approximate time to fix would be helpful.
The issue with London Underground real-time data is unrelated to this Countdown issue, and has no ETA for resolution: [UPDATED: 11 Sept]: Issues with Data Feeds - #45 by LeonByford
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Unrelated except for the stated cause which is the cyber incident.
hi @dweetman - the Tube predictions outage since early September is related to mitigation actions in response to the cyber incident and not the cyber incident itself.
As you’ve probably seen in the press there are a number of actions that are ongoing to get us to a point where it is safe to reinstate the connections that were removed, but we’re still waiting on a timeframe to this.
In terms of the Countdown outage, this is unrelated to the cyber incident. This is an issue that is being investigated with a supplier’s network. The issue is also affecting bus-stop dotmatrix displays.
Many thanks,
James
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Thank James.
My comments re Countdown were based on the wording at the top of this post …
<<Due to an ongoing cyber security incident, we have taken proactive measures to secure our systems. This means some of our open data is currently unavailable.>>
… which clearly relates it to the cyber incident and has no mention of a supplier, but thanks for the clarification.
Hi, apologies for the confusion. The message about the cyber security incident was already in place, and then I added the message about the Countdown issue above as a separate, unrelated, point. The forum can only have one banner message at a time, but I will try to reword it to be clearer. Thanks for your feedback.
Thanks Leon. It looks like Bus is back to normal now anyway which is great news. Cheers
Hi @dweetman - you’re correct. This has now been resolved. Apologies for the inconvenience.
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