Intermittent/limited live bus arrivals in Twickenham and Richmond area


Hi there,

We have a number of users complain about missing real time bus arrival information in the Twickenham and Richmond areas. For example, Richmond Station, stop D, is not returning any information for route 65, and only limited arrivals for the 371. Stop F (London Road / Twickenham) near Twickenham station only seems to be retuning information about route 290, and no information for the other four routes that stop there.

This is also affecting the TfL website.

Could you please look into it and let us know what is going on?




Hi @david.else

This is something we noticed too.

I have raised the issue with my colleagues in the Countdown team and will let you know once I have an answer.



@david.else - there was an issue with a Countdown release that occurred on the weekend which affected RATP buses & Thames Clippers. A fix has been put in now which appears to have resolved the issues. (The examples you have given are now showing predictions).

Please let us know if you see any further issues.


Bus & River Predictions Unavailable