TfL HTTP Status Error 500


#1

Hi,

I’ve been trying for the last two weeks to try and order my 16+ Oyster card, the wesbite at varying stages of the application redirects me to the aforementioned error page, which is a server side issue, and will not allow me to further my application.

I can’t seem to find an alternate way to order a 16+ card, I called the call center who hung up on me when I raised this query, there doesn’t seem to be another complaint service so here I am on the tech forum.

Please can someone confirm whether this issue is in fact server side and how quickly it can be solved because I really don’t fancy walking to school every day (despite its innumerable health benefits).

Hope I can get some response quickly,

Best Regards,

SM. Humaid Adil
(A very tired concerned individual)


#2

Hi Humaid,

Thanks for your email.

Sorry to hear you are having trouble going through the online application process and encountering some issues. I will look into this for you as well as the one regarding the call centre.

Thanks,

Dave


#3

Hey Dave,

Thanks for the quick response, it’s much appreciated!

I again tried today to process my application and got the HTTP error when trying to log in, but this varies, sometimes it’s when Ive edited the details and uploaded a photo for the card and try to move onto payment that it gives the error, sometimes when I enter my ZIP cards number and click continue.

Thanks for your time!

Best Regards,

Humaid Adil