[UPDATED: 29 Nov]: Issues with Data Feeds

Issues with data feeds

[POST UPDATED: 29 Nov 2024]

Hi all,

We are currently experiencing an incident where a number of our feeds are not updating in the Unified API.

These are:

  • ̶L̶i̶v̶e̶ ̶t̶u̶b̶e̶ ̶p̶r̶e̶d̶i̶c̶t̶i̶o̶n̶s̶ ̶(̶a̶l̶s̶o̶ ̶n̶o̶t̶ ̶u̶p̶d̶a̶t̶i̶n̶g̶ ̶i̶n̶ ̶t̶h̶e̶ ̶/̶t̶r̶a̶c̶k̶e̶r̶n̶e̶t̶/̶ ̶e̶n̶d̶p̶o̶i̶n̶t̶s̶)̶
  • ̶T̶r̶a̶n̶s̶X̶C̶h̶a̶n̶g̶e̶ ̶w̶e̶e̶k̶l̶y̶ ̶u̶p̶d̶a̶t̶e̶s̶
  • Bus Working Timetable updates
  • Live traffic status
  • JamCams
  • Live Bikepoint data
  • Live station crowding
  • Static station crowding
  • ̶L̶i̶v̶e̶ ̶b̶u̶s̶ ̶l̶o̶c̶a̶t̶i̶o̶n̶ ̶d̶a̶t̶a̶ ̶(̶f̶r̶o̶m̶ ̶B̶O̶D̶S̶)̶ ̶i̶s̶ ̶u̶n̶a̶v̶a̶i̶l̶a̶b̶l̶e̶ - some routes may not be working correctly
  • Some bus routes have few or no live arrival predictions
  • Lift Disruptions v2 - Live Step-free access disruption data.
  • Fares in Journey Planner are intermittently available

This is being investigated by our colleagues who look after our networks.

We’ll provide updates here as and when we have them.

Many thanks,
James

6 Likes

just to clarity, all services on the /trackernet/ endpoints are currently stale.

Yes, all the feeds are stuck with this time stamp…

<Time TimeStamp="2024/09/02 14:57:04"/>

Thank you for letting us know. Do you have an ETA (lol) on when this will be resolved?

Best of luck!
Nick

Unfortunately not. These items are currently unavailable due to the mitigating actions taken in response to the publicised cyber incident. I can’t comment on the specifics of this at this time, but we’ll let you know once these are due to come back.

Many thanks,
James

5 Likes

Thank you for the updates James!
Out of interest, how is Apple Maps still able to show arrival times for tube stations? Are they using a different API?

Hi. TfL doesn’t have insight into how Apple Maps works, so you’d need to ask Apple to know for sure. However, I suspect they are showing scheduled arrival times based on the timetable data.

At the moment, there is no public API where live Tube arrivals are available. Further updates will be provided in this thread.

(Network Rail’s data feeds are providing live data for the sections of the Bakerloo and District line that run on Network Rail infrastructure… but this is of limited use.)

1 Like

Why all arirvals are empty currenty? for example for Camden Town Underground Station, but also for all others?

https://api.tfl.gov.uk/StopPoint/940GZZLUBNK/Arrivals

Hello and welcome to the forum.

Unfortunately, due to the incident mentioned above, live Tube arrivals are currently unavailable. We are working to restore this as soon as possible.

thanks for the reply, is there a chance to say when it is going to be restored?

I don’t have that kind of information at the moment, unfortunately, but if there are any updates we can share, we will post them in this thread.

ok thanks, but are we more talking about days or months :)? This is really unfortunte, as I am using the API for a university project which I have to hand in latest on Monday…

Sorry, but I really can’t provide any kind of timeframe. That said, this is affecting not just open data users but also our own website and app, so it is a very high priority for us.

I’m not sure if it helps at all, but live arrivals are still available for the Elizabeth line, London Overground, DLR, buses, trams and River Bus services. Just not London Underground.

ok thanks that helps, I will try :slight_smile:

Hello! I am also noticing an empty array being returned for the endpoint /Place/Type/JamCam
Just wondering if this is also affected by the incident mentioned above, or is this a separate issue?

As mentioned by @LeonByford Apple Maps is just showing scheduled times. If times are live they would have a green ‘connection’ symbol next to them. If you tap on the departures a more detailed view is opened, including a textual reference to the source

2 Likes

LineStatus also seems to be stuck on Monday. It doesn’t show the Overground lines, unlike the ‘pre_prod’ example. I’m new to the new feed location, does anyone know if they are normally included?

@ralfmy

I’ve updated the thread here about JamCams

Many thanks,
James

1 Like

They are all frozen in time at the moment. I’m trying to get an answer to whether what is currently in the PreProd feed is the final release candidate for London Overground.

As you can imagine, this question is probably far down the list of my colleagues’ workload at the moment.

Many thanks,
James

Please note: this post has been updated (6th Sept) - further info about data feeds currently impacted has been added