Still nothing (Monday morning).
The next upload is due tonight so I hope that whatever stopped it last week will not kick in again but the fact that nothing has been done to correct things in a week does not leave me very optimistic.
I appreciate that this is not as interesting as cutting edge developer work or trying to add functionality but where else can users raise matters? What might help is a dedicated contact to whom users can say “this process hasn’t one through”, which is rather different to (and more fundamental than) “this works in a funny way” or “this data item is wrong”.
It shouldn’t really be up to users to check whether or into a process has successfully completed, mind…