I am writing to raise an issue about live buses and underground train times on Google Maps.
I found on Google Maps on my Android phone that there is inaccuracy for the live transit times - example being that a tube train is delayed or early by x amount of minutes [On Google Maps, a user can track whether the train is early, on time or delayed] which is not the case as I have tested this myself, the train I was tracking was coming into the platform on the Metropolitan Line, according to Google Maps it left 5 minutes ago but according to Citymapper it was “on time”.
Please can you investigate this as the live train times are different from Transport for London’s website (tfl.gov.uk) and from third party apps which uses TFL data such as Citymapper. I tried it myself where I tested the live train time on Google Maps app and it has different reporting train times compared to the live departure board in the station or Citymapper.
With the buses, I was on a TFL bus which runs every 20 minutes. According to Google Maps,the bus already passed the bus stop but this wasn’t the case. When I was in the bus, I was tracking the bus and found that the bus location on Google Maps was inaccurate.
When I open up Google Maps at home on my Android phone; I compared it with Citymapper and found there is different information about the next tube train.
Please, can you investigate this issue?