I’m taking this that if I tap in with my watch and tap out with my phone (because my watch is flat…) I’m going to get at least two “maximum charges” for doing that.
And yes, I phoned 0343 222 1234 (option 2 then 4) and they say they’re having “system problems and call back tomorrow”.
Which will be after I’ve been charged a whole heap of money, of course.
Is there some reason why it’s necessary to give me seven copied of the same card? What with the different reference numbers and how does this legally stand when it comes to daily and weekly capping? Do I miss out?
But I have ONE CARD but the system shows the same thing 7 seven times, for no reason I can fathom.
My actual contactless card doesn’t work as contactless (it turns out) so I can’t see how it’s been picked up by the system. I only ever use my Watch or Phone.
Always use the same device or contactless card to touch in and out to pay the right fare for your journey. If you don’t, we won’t be able to cap your fares. For example, don’t touch in with an iPhone and touch out with an Apple Watch or contactless card.
I think that the this is unfair, but you’re the government and so you make the rules.
I have two entries for my card on my TfL account for the same card number.
Don’t you have to know the card number in order to add it to your TfL Contactless/Oyster account? I was under the impression that ‘phone’ based cards couldn’t be registered in the Oyster/Contactless portal due to the nature of them having virtual 16 digit numbers that only the card issuer could link up with the true account? When I view my virtual card on my phone, it only shows the last four digits of the number and they’re not the same as my physical card.
which rather makes a mockery of the "Always use the same device or contactless card to [touch in and out]to pay the right fare for your journey. If you don’t, we won’t be able to cap your fares. IMHO.
The card itself plus every device that you use that card on (using Google Pay/Apple Pay/etc) will show up as a separate card on your Oyster+Contactless account, by design. When you add a bank card onto a device with a payment device it gets its own virtual card number hence the separate listing, but then TfL will get the correct original card number in the background, hence why they will all show the same last 4 digits.
This is by design as every instance of that card is charged and capped separately, hence why it’s important to always tap in/out with the same card and device.
Though as James has said, this forum is for discussing TfL’s Open Data, so if you have more ticketing based queries in the future, I’d advise the Oyster Central Forum, or the more generic Railforums.
