Just to let everyone know that part of Darwin has been down since 16:40 yesterday so there no movement (depart, arrive, pass) data (“TD”) or delay-prediction-data (“Trust”) in any of the Darwin-based feeds, so that includes but is not limited to the Liz and the Overgrounds. .
From RDG
What Is Impacted: TDs/Trust
The issue with TDs and Trust Feeds not updating is still ongoing. As a result information via Darwin is still limited until the feed is restored.
Network Rail technical engineers are currently working to resolve the issue as quickly as possible and apologies for any disruption this may be causing.
Who Is Impacted: NRE Users
Incident Reference: CS0005633
Incident Start Date / Time: 19/03/2024 - 16:40 hrs
Next Update Due: Updates will follow as more information is received
PLEASE CASCADE TO ANYBODY WITHIN YOUR ORGANISATION THAT YOU FEEL MAY HAVE BEEN AFFECTED BY THIS ISSUE.
If you have any questions or need to raise an incident please contact us:
URL: serviceportal.nationalrail.co.uk
Email: [email protected]
Phone: 0800 121 6640
The service desk is open 24/7 for Priority 1 & 2 incidents – these must be rung through on 08001216640
Please note: P1 calls are where the site or a major part of the site is down. A P2 is that the performance of the site (or a major part of the site) is degraded. P3 and P4 issues can continue to be raised in the usual manner via [email protected] or the service portal.
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