To: [email protected]
Re: no reply to forgot password request new
Hi,
I registered for TfL API a while ago and was happily receiving and using train prediction and line status feeds. When they changed recently and needed the api id and key I realised I’d misplaced my password. When I request a new one though from Reset password - Transport for London - API I receive a message that I’ll receive an email with instructions for reset but this hasn’t arrived. I’ve tried a few times now since yesterday morning. Please help.
Regards,
Mike
and got this response;
Thank you for your email. Please note we are unable to help with Oyster account deletion requests. Please email [email protected] instead or call 0343 222 1234 to discuss anything else about your Oyster & Contactless account. This mailbox is for queries about our Open Data service (Open data users - Transport for London).
I’m the first to admit grammar was a bit sloppy but still!? I hope it’s a robot.
Has any else tried to recover a forgotten password from the TfL API portal? Or maybe someone from TfL can help? In the meantime I’ve also registered with another email but I’d rather use my existing account email. If I try to register again with this there’s just the ”Already a member? Sign in…" page.
Thanks for your reply. I checked again just in case. Nothing there. Also, I get the notice type emails every so often, eg., the recent Cyber Security issue, straight to my inbox so I guess the account is still active. That said I haven’t ‘used it’ other than receiving the feeds over the years.
So I hear and it may well be part explanation for the odd reply about deleting an Oyster account. Don’t get me wrong, I am grateful for the feeds. Which, I would add, have worked without issue for several years till now.
Anyway, I still would like to recover my account. So, I just tried the password reset page for both my original account and the new one. I do now receive a reset email but only for the new account. The new account is a gmail, the original is my own domain with email services provided by a third party. I have a second email on my business domain which I’ve just tried to register with. I also have a second gmail address and this too I’ve just used to register. Again, the gmail works while the business domain alternative email doesn’t. It’s just a contact@email and I’m sure I haven’t used it before at TfL. Is it the domain then I wonder or maybe at the third party email provider’s end? Either way though, as I say, I still get other TfL emails to my business domain?
Considering though, I’ll just leave it for now and make do with the new gmail account. Maybe try again later after they’ve got past the security incident.
hi @mikeflynn - we have a page on our API portal where we put an FAQ answer about deleting API accounts. This was being found by many people through search engines related to deleting customer accounts and people were emailing our developers mailbox. We added an auto-reply to ensure any customers who accidentally emailed us were given the correct email.
As you hopefully understand, we have issues with many things at the moment, so we may be a bit delayed in getting back to you from email.
