Blank Results Screen in Journey Planner

[andyw68]

Once I have entered ‘From/To’ information and clicked ‘Plan My Journey’ I do not see the site working (the moving bus) just a blank results screen:

This is for both Chrome (Version 65.0.3325.181) and IE (Version 11.1295.10586.0) and I have deleted cookies/cache.

Any ideas?

Thanks

[JacobU]

Hi @andyw68 - thanks for flagging, this looks like the same issue mentioned in this thread.

Journey Planner shows empty results page

For the past week or so whenever I try to use the Journey Planner, I type my start and end destinations and click “plan my journey” and I immediately get a blank space headed “Journey results”. It doesn’t even show the little animation of the bus going over the hill while it looks up the journey details. I am using Chrome. This also happens in IE. If I use Firefox I get the normal behaviour. [tfl screenshot]

We’re looking into it now and will update as soon as possible.